Healthy Conflict
& Courageous Conversations
This workshop gives you a practical, repeatable approach to conflict, so you can set the right culture and build a team that carries the business forward.
July 16 | Virtual via ZOOM CA -> NC
Why Attend?
Every successful business is built on more than a good product or a solid plan — it's built on the ability to lead people well, especially when things get hard. As an owner or manager, the conversations you avoid don't just affect morale; they affect turnover, customer relationships, and whether your business can grow into something bigger than you. This workshop gives you a practical, repeatable approach to conflict, so you can set the right culture and build a team that carries the business forward.
For Professionals, Self-Employed Entrepreneurs, Team Members
Schedule
Hour 1
Module 1: Understanding Conflict in
a Growing Business
5:00pm - 5:45pm
45 min
• Why owners and managers avoid conflict — and what it costs the business
• Healthy vs. unhealthy conflict with employees, customers & partners
• Common conflict styles and how yours shows up under pressure
Hour 2
Module 2: The Tough Conversation Framework
6:00pm - 6:45pm
45 min
• Preparing for difficult conversations with employees and customers
• Active listening techniques that build trust and loyalty
• Asking effective questions
• Managing your own emotions & de-escalation strategies
Hour 3
Module 3: Practice & Application
Module 4: Action Planning
7:00pm - 8:00pm
45 min
• Role-playing real business scenarios — performance issues, customer disputes, partner disagreements
• Coaching and peer feedback from other owners and managers in the room
PARTICIPANTS WILL LEARN HOW TO
✓ Set the tone for a healthy culture from day one
✓ Address employee performance and behavior issues before they threaten the business
✓ Hire, train, and develop team members who can carry the business forward
✓ Handle difficult customer conversations without losing the relationship
✓ Deliver constructive feedback with confidence, even to your first hires
✓ Navigate partner, co-founder, and vendor conflicts professionally
✓ Reduce costly turnover and the “owner does everything” bottleneck
✓ Build a culture of respect and accountability that scales as you grow
COME READY TO PARTICIPATE
- This workshop is hands-on.
- Bring an open mind, a willingness to practice out loud, and — if you're comfortable — a real (non-sensitive) situation from your business you'd like feedback on, whether it's with an employee, a customer, or a partner.
$159
